Salon Policies

At B+CO, we want every appointment to feel relaxed, seamless, and worth looking forward to. To help us create the best experience possible for every guest, we’ve put a few policies in place regarding booking, cancellations, late arrivals, guests, and more. We know life happens, and we always do our best to be understanding and accommodating. At the same time, these policies help protect our stylists’ time and ensure we’re able to give each guest the care and attention they deserve. By booking an appointment, you’re agreeing to the policies below. We truly appreciate your understanding and support.

Cancellations/Rescheduling

We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment. Appointments changed with less than 48 hours’ notice may incur a fee of 50% of the scheduled service total. For a first-time late cancellation or reschedule, that amount will be applied to your next appointment as a deposit. Any additional occurrences will be charged as a fee. No-shows will be charged 50% of the scheduled service total and will not be applied toward a future appointment.

Booking Requirements

All clients will require a credit card on file. New clients will require a 25% deposit and clients with last minute cancellations will require a 50% deposit to hold your appointment. Deposits are refundable/transferable up to 48 hours before your scheduled time.

Guests/Visitors

To help maintain a calm and relaxing environment for all guests, we ask that only those receiving services attend the appointment. Unless medically necessary, we are unable to accommodate additional guests, including children and pets.

Refunds

We do not offer refunds on services. If you are not completely satisfied with your experience, please contact us within 2 weeks of your appointment so we can discuss and make any appropriate adjustments.

Unused and unopened retail products may be returned for store credit within 30 days of purchase. If you experience an issue with a product, please let us know right away and we will gladly replace it.

How do I get started?

We understand that life happens, and we appreciate you letting us know if you are running late. If you arrive more than 15 minutes after your scheduled appointment time, we may need to adjust or shorten your service to stay on schedule for the remainder of the day. If your late arrival requires us to cancel your appointment, our cancellation policy will apply.

Service Changes

If you would like to make changes to the service you have booked, we kindly ask for at least 48 hours’ notice. This allows us to ensure we have the appropriate amount of time reserved for your appointment and gives us the opportunity to offer any unused appointment time to other guests. Changes requested at the time of your appointment may not be able to be accommodated. If a last-minute change results in a shorter service or the cancellation of part of your originally booked appointment, our cancellation policy will apply to the portion of the service that cannot be completed.